Terms of service
This web site is owned and operated by Courtyard Architectural Hardware who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
If you are looking for something a bit more specialist or cannot find what you are looking for, please visit our sister site www.handlesandknobsdirect.co.uk which specialises in everyday ironmongery for every budget.
Our Contact details:
Courtyard Architectural Hardware
UNIT 4 RATIO POINT, ST RICHARDS ROAD, EVESHAM, WORCS, WR11 1ZG
If using a SAT NAV system use postcode WR11 1XG.
Phone: 01386 48993
Fax: 01386 49975
Email: sales@courtyardah.co.uk
Showroom Opening
Monday to Friday 8.30am to 5.00pm
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake by email sales@courtyardah.co.uk.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Orders can be placed by telephone on 01386 48993 or via email at sales@courtyardah.co.uk.
Shipping And Handling
Shipping and Handling any UK Mainland orders up to the value of £175 will incur an £8.29 + VAT carriage charge and any UK Mainland orders over £175 will be shipped FREE of charge! Once your order is ready to ship we aim to deliver it via an overnight courier service whereby a signature will be required. Please include any special shipping details on your order. Highlands and Island charges are at £22.50 + VAT and International delivery rates will vary.
Delivery Schedule
Most of the items available to purchase on our website are generally made to order and lead times can vary, any delivery times specified on our website are for guidance, If you require the goods within a particular timescale we advise to call us on 01386 48993 to check stock availability. International orders are generally received 3 days from despatch.
You have the option of shipping to a different delivery address when you checkout. Please note, we will not be responsible for any lost packages or discrepancies once the goods have been delivered to the third party delivery address.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
Please contact us by email prior to shipping any return, for a return authorization number. You must write this number clearly on the side of the box. When you return arrives at our dock, we will then be able to identify it without confusion.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders delivered to the UK, a standard 20% VAT is added. For orders being delivered outside of the UK, we do not collect tax and local tax and / or import duties will be handled by our chosen courier who will contact you directly once your order has entered your country.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Risk
All goods supplied by the company shall be at the customers risk immediately upon delivery to the customer or into custody on the customers behalf, irrespective of whether title to the goods has passed or not.
Courtyard Architectural Hardware will not assume liability for any labour charges regarding the removal or re-installation of the products; nor will we cover any freight, postage or handling expense related to the product. Damages caused by accident, misuse, abuse, or improper installation are not covered by this warranty.
Courtyard Architectural Hardware do not offer any implicit warranties and
all warranties are subject to the manufactures' terms. For more info, please contact us at sales@courtyardah.co.uk
Guarantee
We guarantee your satisfaction and the best level of service.
Reaching Us
If you need to reach us, please email us on sales@courtyardah.co.uk or alternatively, you can call on 01386 48993 (International +44 1386 48993) or fax us on 01386 49975 or write to us at Unit 4, Ratio Point, Evesham, Worcs, WR11 1ZG. If using a SAT NAV system use postcode WR11 1XG.
Courtyard Architectural Hardware is a subsidiary of Oakpoint Management Ltd.
