Call us on: +44 (0)1386 48993

Terms & Conditions

This web site is owned and operated by courtyard architectural hardware who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

If you are looking for something a bit more specialist or cannot find what you are looking for, please visit our sister site www.handlesandknobsdirect.co.uk which specialises in everyday ironmongery for every budget.

Our Contact details:
Courtyard Architectural Hardware
UNIT 4 RATIO POINT, ST RICHARDS ROAD, EVESHAM, WORCS, WR11 1ZG
If using a SAT NAV system use postcode WR11 1XG.
Phone: 01386 48993
Fax: 01386 49975
Email: sales@courtyardah.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake by email sales@courtyardah.co.uk.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Orders can be placed by telephone on 01386 48993. Please note any orders placed over the telephone which are below £150 will incur a £2.50 administration charge.

Shipping And Handling

Shipping And Handling Any UK Mainland orders up to the value of £175 will incur an £8 carriage charge and any UK Mainland orders over £175 will be shipped FREE of charge! Once your order is ready to ship we aim to deliver it via an overnight courier service whereby a signature will be required. Please include any special shipping details on your order. Highlands and Island charges are at £18 and International delivery rates will vary.

Delivery Schedule

Most of the items available to purchase on our website are generally made to order and lead times can vary, any delivery times specified on our website are for guidance, If you require the goods within a particular timescale we advise to call us on 01386 48993 to check stock availability. International orders are generally received 3 days from despatch.

You have the option of shipping to a different delivery address when you checkout. Please note, we will not be responsible for any lost packages or discrepancies once the goods have been delivered to the third party delivery address.

You also have the option of collecting your order from our showroom in Evesham, Worcs, We will notify you by email once your order is ready for collection.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Please contact us by email prior to shipping any return, for a return authorization number. You must write this number clearly on the side of the box. When you return arrives at our dock, we will then be able to identify it without confusion. 

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
 
Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
 
Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
 
Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
 
Guarantee

We guarantee your satisfaction and the best level of service.
 
Reaching Us

If you need to reach us, please email us on sales@courtyardah.co.uk or alternatively, you can call on 01386 48993 (International +44 1386 48993) or fax us on 01386 49975 or write to us at Unit 4, Ratio Point, Evesham, Worcs, WR11 1ZG. If using a SAT NAV system use postcode WR11 1XG.

Privacy Policy

Courtyard Architectural Hardware do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
 
Returns Policy

From 13 June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, come into effect. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If the item in question is not a stock item or has to be made then the Consumer Rights Directive will not apply. Please note, the majority of products available to purchase on www.courtyardah.co.uk are non stock or made to order and are therefore none refundable and non returnable. If you wish to discuss returning any items then you may do this by contacting us by email, prior to ordering or by quoting the order number supplied to you. We will issue you a returns number and your refund will be paid within 14 days of receiving the goods back to us. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

If unsure we always advise to purchase a sample to avoid any diisapointment

Any goods returned should be in their original unopened packaging and in saleable condition.

Any goods returned must have a returns number which can be obtained by filling in the returns form by clicking returns or this link  www.courtyardah.co.uk/index.php?route=account/return/add 

We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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